Our Commitment to you

We will provide you with a safe environment that complies with guidelines issued by the government and out local authority. 


 

OUR SALON

• We have undertaken a thorough review of our salon and the services we offer, some treatments deemed as high risk may not currently be available at this time.
• We will have a maximum of three therapists in at one time ensuring our customers have minimal conact with other guests.
• we have removed our waiting area for now to keep reception and nail areas clear so we can adhere to social distancing guidelines. 
• We have removed all unnecessary clutter such as magazines and paper literature which can be highly touched to prevent spred of infection.
• All surfaces throughout the salon will be cleaned and regualarily disinfected between each treatment and high touch areas such as door handles will be regularily cleaned throughout the day
• All eqipment is sanitised between each use
• one use disposable items will be used where necessary.
• our treatment couches will have wipable covers so we can disinfect between clients, only towells will be used in massage treatments and facials and changed after each use kept in a sealed laundry bag.
• all salon use products will be stored in sealed boxes or away in cuboards, they will be sanitised after use and put back away.
• We will ensure adequate ventilation where we can and open doors where necessary 
• Refreshments are limited to only water at this time.

OUR TEAM

• All staff have been trained in specific covid19 hygiene and safety courses
• Staff have been trained to adapt each treatment to uphold best practice including hygiene and safety
• We have agreed social distancing for our team in communal staff areas
• All members of our team will not come into work if showing any covid19 symptoms

OUR TREATMENTS

• We have reviewed our treatment menu and have adjusted or removed treatments we felt necessary to do so 
• Our therapists will wear the correct PPE to perform individual treatments safely
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GUEST ARRIVAL & RECEPTION

• We will greet you warmly but without a handshake or personal contact
• Where possible we will escort you straight to the treatment area/room to avoid congestion in reception area
• Reception is sanitised freguently throughout the day
• We ask that you pay with card or cashless means where possible

WE ASK YOU, OUR CUSTOMERS

• Fill in a covid health questionnaire before entering the salon, this will be emailed to you the day before your appoinment. if you have no email address we will call you the day before and go through this verbally
• To arrive at your treatment time and wait outside for your appoinment, your therapist will greet you at your allocated treatment time. Please do not arrive early as we will have no waiting area
• To sanitise your hands as directed by our team on arival
• To wear a face covering, we can supply one for tou for a small fee
• To re arrange your appoinment if you are feeling unwell or have ticked yes to any of the questions listed on your covid19 medical questionnaire
• Please come alone to your appointment, small children can acompany you as long as they can adhere to social distancing